Privacy Policy

It is important that this privacy policy (“Privacy Policy”) is read carefully as it outlines the manner in which Zappp collects, uses, maintains and discloses information collected from its users. The Terms of Use and the Privacy Policy and any policies collectively form the agreement between you and Zappp (“The Agreement”). Terms defined in the Terms of Use will have the same meaning here. Zappp is committed to protecting the privacy of the individuals who provide any personal data in the course of using the Website and/or the App. By using Services, you agree to the terms of this Privacy Policy and consent to the collection, use and disclosure of your personal information.

This Privacy Policy applies to anyone who uses Zappp for the Services that we offer. If you are redirected to a third-party website or application, you may be bound by the terms of these third party websites or applications and you will bear the risks and liabilities associated with those third party websites or applications.

Collection of Information Zappp may ask for your name, e-mail address, mailing address, phone number, or passport/personal identification number, gender, age when you install the App. Submission of such personal details is entirely in your discretion, except that refusal may prevent your access and use of the Services.
We will also obtain information not directly provided by you. This includes:

  • Location data: Zappp has access to your approximate location when our delivery services are used.
  • Transaction data: Zappp collects details of your transactions, including details of the Service requested, date and time the Service was provided, amount charged, distance travelled and other related details.
  • Usage and Preference Data: Interactions related to your use of our services are tracked through cookies and other technologies.
  • Photographs and camera function: photographs of your bags and items for smooth operation of tallying the items for pick up/drop off delivery services.

Third Parties We may use third party services such as Googlemap, powered by Google, for the Services. As a result of this, Google requires that certain terms should be included in our privacy policy. We wish to notify you that you are using the Maps API(s) and incorporate by reference Google’s Privacy Policy by including a link to Google’s then-current Privacy Policy (at or such other URL as Google may provide).
We may also use third party services such as Baidu map services and you should be aware of the terms of use from Baidu, which you can find or such other URL as Baidu may provide).
Use of these third party services will be in accordance to their terms and conditions and privacy policies and by using our Services, you agree to abide by the terms and conditions and privacy policy of these third party services.

Use of Information Zappp may use any personal information collected from you for any and all of the following purposes:

  • to improve the Services and/or the App;
  • to personalize your experience;
  • to send periodic e-mails to notify you of services and offers or news, activities and events organized or promoted by Zappp;
  • to send you updates about our terms and conditions, the features and services of Zappp;
  • to respond to enquiries, questions or other requests from users;
  • to generate and/or track anonymous analytics data to improve the Services;
  • to perform internal operations, including, for example, to prevent fraud and abuse of our services, to troubleshoot bugs and operational problems and to conduct data analysis to transfer to our agents, affiliates, and subcontractors, within and outside of Hong Kong for the performance of the Services;
  • to comply with any law, court order or other legal compulsion; and
  • any other purposes in connection with the services which we may notify you of or to further your interaction with us.

Zappp adopts appropriate technical and administrative measures to keep your personal information secure and protected from unauthorized access. We do not sell, trade, or otherwise transfer to outside parties the information we collect. This is subject to instances where we believe release is appropriate to comply with the law or to otherwise share information with our trusted third parties who assist us in our business and operations. Non-personally identifiable information may be provided to other parties for analytics, marketing, or other uses. Notwithstanding the foregoing, while we strive to protect your personal information, Zappp does not guarantee the security or privacy of such information or that such information will not be accessed, disclosed, altered or destroyed.

Use of Cookies Zappp uses certain cookies for the purpose of enabling users to use the Service and for us to better understand and save your preferences for future visits and to compile aggregate data about site interaction. Cookies are used to monitor your use of our services, for example, how many times you visit, which pages you visit and any traffic data. Some of this information will be statistical, meaning that it is non-personally identifiable. Zappp may contract with third-party service providers to assist in understanding our site visitors. Information shared with third-party providers will be kept strictly confidential.
It may be possible for you to disable some but not all cookies through your device or browser settings, but it may affect your ability to access or use our Services in doing so.

Your Rights In compliance with the Data Protection Principles of the Personal Data Privacy Ordinance (Cap. 486), you also have the right, subject to a reasonable fee, to:

  • request access to personal data within a reasonable time;
  • request that you be informed by Zappp as to whenever your personal data is kept;
  • request for a copy of any such data; or
  • request Zappp to correct any personal data which is held with us.

Where you have consented to have Zappp to use your personal data for direct marketing or disclosed to third parties for marketing activities, you have the right to request that we cease to do so at any time at no cost.

Changes to the Privacy Policy Zappp reserves the right to update this Privacy Policy from time to time. When we do, we will post such update in the Zappp Website and/or the App and/or send you an e-mail to notify you of the same. You agree that any notice of changes posted on the Website or the App shall be deemed to be sufficient notice to you. Your continued use of the Services after such notice constitutes your consent to any changes. We encourage you to periodically review this Privacy Policy for the latest information on our privacy practices.

Contact Us If you have any questions about this Privacy Policy or wish to amend or access your personal data, you may submit write us via this email address: or contact us one of our Customer Service Agents on (852) 3689-9980.